Protecting Your Personal Data
Is wbox88's Top Priority

1. Information We Collect

In the course of providing our services, wbox88 collects various types of information to ensure your account operates safely and properly. This information falls into two main categories:

1.1 Information You Provide Directly

• Full name as stated in your identity document (MyKad or passport)
• Date of birth for age verification purposes — you must be 21 years of age or older to use this service
• An active mobile phone number that can be reached
• A valid and actively used email address
• Username and password you choose when registering
• Bank account or e-wallet details such as Touch 'n Go eWallet and DuitNow for transaction purposes
• Residential address details if required for identity verification

1.2 Information Collected Automatically

• IP address and general location data based on the network used
• Device type, operating system and web browser used
• Records of activity within the platform including games played and transactions made
• Cookie and session data to maintain login status and personal preferences
• Referral information if you registered through a special link

2. Purpose of Data Collection and Use

The information we collect is used solely for legitimate purposes related to the operation of wbox88 services. These purposes are as follows:

• Processing new account registrations and verifying member identity in line with international licensing requirements
• Verifying that players meet the minimum age requirement of 21 years before being permitted to play
• Processing and verifying all deposit and withdrawal transactions, including those made via FPX, DuitNow, Touch 'n Go eWallet and cryptocurrency
• Detecting and preventing fraud, money laundering and activities that violate the terms of service
• Providing effective 24/7 customer support when you contact us via live chat or email
• Sending important notifications related to your account, security and relevant promotions
• Improving the quality of platform services through aggregate usage data analysis
• Complying with legal obligations and the requirements of relevant licensing authorities

3. Sharing Information with Third Parties

wbox88 does not sell, rent or disclose member personal information to third parties for marketing or commercial purposes. However, in certain situations, we may need to share information with the following parties:

3.1 Payment Processors and Technical Partners

We work with trusted payment processors to ensure FPX, DuitNow, Touch 'n Go eWallet and cryptocurrency transactions are processed securely. These technical partners are bound by strict confidentiality agreements and receive only the information needed to process the relevant transactions.

3.2 Game Service Providers

Third-party game providers that supply content on our platform may receive the minimum technical information required to ensure their services function correctly. Such data transfers are subject to comprehensive data protection agreements.

3.3 Authorities and Legal Requirements

We reserve the right to disclose personal information when required by law, court order or the requirements of licensing authorities. Such disclosure is made only through valid legal procedures and only to the extent necessary.

4. Data Security and Protective Measures

The security of your personal data is a responsibility we take seriously. The wbox88 security infrastructure includes multiple layers of protection:

• 256-bit SSL encryption on all communications between your device and our servers
• A multi-layer firewall system that continuously monitors and filters incoming traffic
• Two-factor authentication (2FA) available for an additional layer of security on your account
• 24-hour account activity monitoring to detect any suspicious access attempts
• Regular security audits by independent experts to identify and address system vulnerabilities
• Password storage using one-way hashing algorithms that cannot be decrypted

While we take reasonable steps to protect your data, no security system can be guaranteed 100% free from risk. You are also responsible for keeping your own account password and login details confidential.

5. Cookies and Tracking Technology

wbox88 uses cookies and related tracking technology to improve the user experience and ensure the platform operates at its best. The following are the types of cookies we use:

5.1 Session Cookies

These cookies are temporary and will be deleted automatically when you close your web browser. They are used to maintain your login status during an active session and allow you to move between pages without needing to log in again.

5.2 Persistent Cookies

These cookies remain on your device for a set period of time. They allow us to remember your language preference, display settings and other information that helps make your browsing experience more comfortable.

5.3 Managing Cookies

You can control or block the use of cookies through your web browser settings. Please note that blocking certain cookies may affect the functionality of some parts of our platform.

6. Your Rights Regarding Personal Data

As the owner of your personal data, you have the following rights, which you may exercise at any time by contacting the wbox88 support team:

• Right of Access: You have the right to obtain a copy of the personal information we hold about you
• Right to Rectification: You may request correction if there is any inaccurate or outdated information in our records
• Right to Erasure: You may request deletion of your personal data, subject to legal requirements that require us to retain certain records
• Right to Restriction of Processing: In certain situations, you may ask us to limit how we process your data
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format
• Right to Object: You may object to the processing of your personal data for direct marketing purposes

To exercise any of the above rights, please contact our support team via live chat or send an email to [email protected]. We will process your request in accordance with the established procedures.

7. Data Retention Period

wbox88 retains member personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. Specifically:

• Account information and transaction records are retained for the period required by international licensing bodies for audit and compliance purposes
• Game activity logs are retained to allow resolution of any disputes that may arise
• Once your account has been officially closed, your data will be retained for the period required by law, after which it will be permanently deleted or anonymised
• Customer support communication records are kept for a reasonable period for reference and service improvement purposes

8. Age Limit and Protection of Minors

wbox88 services are strictly for individuals aged 21 years and above only. We take this age limit very seriously and have put in place the following measures:

• All registration applicants are required to verify their date of birth during the registration process
• Identity verification documents such as MyKad may be requested to confirm the applicant's age
• Accounts found to belong to underage individuals will be terminated immediately and all account balances will be refunded
• We do not knowingly collect data from children or individuals under the age of 21

If you are aware of anyone under the age of 21 who has registered or is using our platform, please notify our support team immediately.

9. Amendments to This Privacy Policy

wbox88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or industry standards. When significant amendments are made:

• The "Effective Date" at the top of this document will be updated
• Notifications may be sent to registered members via email or in-platform notices
• Amendments will be available for review on our website before they take effect

Your continued use of wbox88 services after the effective date of such amendments will be considered your acceptance of the latest version of this Privacy Policy. We encourage you to review this page periodically.

10. How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our privacy support team through the following channels:

• Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the wbox88 platform
• Service Languages: Bahasa Melayu and English

We strive to respond to every privacy-related enquiry thoroughly and within a reasonable timeframe. Our support operates 24/7 to ensure your concerns are addressed promptly.